Condições de upgrade
1. Upgrade para uma classe de viagem superior
1.1 Durante o check-in online efetuado com uma antecedência máxima de 30 horas relativamente à partida ou num dos quiosques no aeroporto, a KLM pode disponibilizar aos passageiros a opção de efetuarem um upgrade pago de Economy Class para Premium Comfort Class, para uma parte da viagem. De vez em quando, esta opção é oferecida a uma tarifa reduzida. É igualmente possível adquirir um upgrade para uma classe de viagem superior para essa parte da viagem no check-in online, no balcão de check-in do aeroporto, nos nossos Lounges KLM Crown no Aeroporto Amesterdão-Schiphol ou nas portas de embarque. Se o passageiro comprar um upgrade para Premium Comfort Class ou Business Class depois de adquirir um lugar Economy Comfort ou qualquer outro tipo de lugar, o valor que tiver pago será deduzido do preço do upgrade.
1.2 Depois de adquirir um upgrade para uma classe de viagem superior para parte da sua viagem, o passageiro fica com as mesmas regalias de qualquer outro passageiro de Premium Comfort Class ou Business Class nessa parte da viagem. Para os membros Flying Blue, o número de Milhas e de XP ganhos continua a ser o mesmo indicado no seu bilhete original. Se pagar o upgrade em dinheiro, o passageiro ganhará Milhas adicionais com base no valor total em euros gasto no upgrade.
1.3 Contudo, a KLM continua a reservar-se o direito de atribuir um lugar em Premium Comfort Class ou Business Class a outro passageiro, caso tal seja considerado necessário por motivos operacionais ou de segurança. A decisão final quanto à atribuição de um lugar numa classe de viagem superior fica a cargo do agente de check-in e da tripulação do voo em questão.
2. Condições prévias
2.1 Se o passageiro escolher um lugar junto a uma saída de emergência, a legislação e os regulamentos exigem que este seja capaz de prestar auxílio durante uma eventual emergência. Isto significa que o passageiro tem de ser saudável e capaz, tem de ter mobilidade total e não pode estar a tomar nenhum medicamento que possa prejudicar o desempenho destas funções.
2.2 O passageiro também tem de garantir que todas as informações que prestou durante o pedido de upgrade para uma classe de viagem superior estão corretas e que não está a efetuar uma reserva especulativa, falsa ou fraudulenta. Além disso, o passageiro efetuará uma reserva apenas para si ou para outra pessoa que lhe tenha conferido poderes para celebrar contratos.
3. Reembolsos
3.1 Se não lhe for atribuído um lugar em Premium Comfort Class ou Business Class apesar de ter efetuado o upgrade para uma classe de viagem superior, o passageiro tem direito a receber o reembolso dos custos relacionados com o referido upgrade para Premium Comfort Class ou Business Class para a parte da viagem relativamente à qual adquiriu o upgrade, na condição de:
(I) termos cancelado o voo do passageiro;
(II) termos alterado o tipo de avião;
(III) o passageiro perder o seu voo de ligação com a KLM, Air France, Delta Air Lines ou Kenya Airways;
(IV) termos exercido o nosso direito de atribuir o lugar em Business Class a outra pessoa com base em motivos operacionais ou de segurança.
3.3 Se os critérios anteriormente listados não forem cumpridos, não haverá lugar a reembolso.
4. Payment
4.1. Payment for an Upgrade Option can be made in cash at any local KLM agency or at the airport.
4.2. Payment for an Upgrade Option can be made using the payment cards and iDEAL accepted on the official KLM websites, mobile application, call centres and at any local KLM agency or at the airport.
4.3. Payment for an Upgrade Option can be made using Miles, for customers with a Flying Blue card.
4.4. Payment for the Upgrade Option using Miles & Cash is reserved for customers with a Flying Blue card.
4.5. Payment for the Upgrade Option using Delta SkyMiles is reserved for SkyMiles members.
5. Change & Refund conditions
5-A Terms and Conditions of the Upgrade Option
5.1. KLM agrees to make every effort to respect the change of travel class that will take place following the purchase of the Upgrade Option and in accordance with these Conditions. The Customer is hereby informed that KLM may be forced, for operational reasons related to safety and/or security requirements, to modify the possibility of using the Upgrade Option, even after boarding. In this case, KLM shall not be held liable and the Customer who was unable to benefit from the Upgrade Option purchased in accordance with the conditions set forth herein shall be reimbursed the price of the Upgrade Option in accordance with the terms and conditions set forth in Article 5-B "Refund conditions" below.
5.2. The Upgrade Option is personal and non-transferable.
5.3. The Upgrade Option is associated with a KL flight number and must be used on the day of departure for the flight for which the customer has purchased an Upgrade Option.
5.4. The Upgrade Option purchased by a customer cannot be modified or exchanged except in the cases outlined in Article 5-B "Refund Conditions".
5.5. Customers who are members of the Flying Blue frequent flyer program earn Miles and XP on the basis of their initial booking class. Customers also earn Miles for each euro spent on the Upgrade Option on flights operated by KLM (for more information, see the Flying Blue website).
5.6. Customers who purchase the Upgrade Option may only do so on their own behalf or on behalf of a person who has duly authorized them to purchase the Upgrade Option on their behalf and for their account, hereafter referred to as the "Authorizing Passenger". In the latter case, the Authorizing Passenger is understood to have read and accepted these Terms and Conditions.
5-B Refund conditions
The Customer who has purchased the Upgrade Option will be entitled to a refund of the price of the Upgrade Option in the following circumstances:
- The flight on which the Upgrade Option was purchased is cancelled and the Customer is not able to travel.
- The Upgrade Option purchased was not awarded by KLM. In this case, the Customer will be returned to their original class and the price of the Upgrade Option will be refunded. The Customer will not be entitled to the compensation provided for in European Regulation 261/2004.
- The Customer with a Full Flex ticket cancels their flight.
- A Customer with a Full Flex ticket changes their flight, and the Upgrade is not available for the new reservation.
The Customer may request a refund of the Upgrade Price by filling out an online claim form accessible via the "Contact Us" section of our website.
6. Force majeure
KLM shall not be held liable and shall not be deemed to have breached its obligations in the event of non-provision of all or part of its services defined in the Terms and Conditions herein if such failure is due to force majeure, as defined or interpreted by the applicable country law. In this case, the Customer shall not be entitled to claim any compensation, damages, or interest for any direct or indirect damage suffered as a result of the failure to provide the services.
7. Privacy statement (KL)
8. Claims
Any claim concerning the reservation, payment and/or provision of the Last Minute Paid Upgrade Option shall be addressed to KLM via the online claim form accessible via the “Refunds for extra options” link in the “Support” section on the Website.
9. Modification of these Terms and Conditions
KLM reserves the right to modify these Terms and Conditions at any time. The purchase of the Upgrade Option shall be subject to the Terms and Conditions in force at the time of booking, unless a change to these Terms and Conditions is required by law or a governmental authority (in which case this change will also apply to all orders already placed).